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The Six Percent Report: Inside the Companies Making Enterprise AI Work

The behaviors behind successful enterprise AI, and what others can do to follow

Most enterprise AI stalls in pilot, but a small group has moved past it.

This exclusive research shows you exactly how they did it: the build choices, the timelines, and the eight moves you can apply to your own program to get there faster.

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Independent research by Reuters Insights, in partnership with Scale AI. Based on a survey of almost 500 senior enterprise decision-makers, fielded in Q2 2026.

 

What's inside the report

  • Who the Six Percent are - and aren't. The cohort looks like the wider market on revenue, sector and region. Where they differ is seniority and decision-making, not size or industry - which is what makes their AI playbook transferable.
  • The build choice that travels with success. Neither pure in-house nor off-the-shelf. The data points to a hybrid model as the through-line among deployments that scaled.
  • Taking AI to scale, in months not years. Realistic timelines from the organizations that have actually made the journey, not aspirational ones.
  • Where the value shows up first. The business outcomes successful deployments deliver earliest, and why customer-facing gains tend to lead.
  • The organisational conditions that worked the best. The governance, ownership and data foundations that were in place before the deployment that worked.
  • Eight moves to join the Six Percent. A consolidated, practical set of actions drawn directly from the cohort's choices - the section built to be shared internally.

Disclaimer: This content was produced by Reuters Insights, our commercial research division; Reuters news staff had no role in its production

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Key Statistics
6.5% Share of survey respondents meeting all three hallmarks of scaled AI deployment
41% Share of successful deployments built on hybrid procurement models
81% Share of successful AI scalers report extreme confidence in their data foundations
62% Share of successful AI deployments that reported improved customer retention
Liam Stoker - Head of Market Insights at Reuters Insights
Head of Market Insights

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Ed Harris - Senior Commercial Director at Reuters Insights
Senior Commercial Director

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